Understanding the services
Wye Media offer

Website Hosting

Host your website, online shop or blog on our affordable UK based platform. Benefit from our scalable hosting that works with your requirements and offers up to 10 email addresses.
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Website User

What you get from us

  • Hosting space on our dedicated servers
  • Databases
  • Email addresses
  • DNS services
  • Domain registration / renewal
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What you can expect from us

  • Daily Backups of your files and accounts during your hosting period
  • Assistance setting up email accounts onto devices
  • Troubleshooting any email or website issues
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What we suggest

  • Take full advantage of our industry standard web billing platform, log into your account and register for automatic billing to ensure continual hosting and domain renewal
  • Log in here: https://clients.wyemedia.co.uk
  • If you do not know your password simply enter your email address and request a password reset. If you do not know your registered email address with us, then please call 01600 775350
  • Use the system to order new domain names and upgrade your hosting packages and raise any support tickets

Development Packages

Our development packages provide the ideal solution to ensure your website stays up to date, leaving you free to concentrate on running your business.
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What you get from us

  • An agreed monthly time allowance to action small changes, regular updates and software maintenance
  • Development time is offered at a reduced hourly rate from our normal standard development rate
  • Development packages can range from 1 to 4 hours a month depending on your requirements, which we are happy to discuss with you
  • Any unused time will be rolled over to the next month (up to 3 months)
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What you can expect from us

  • Software / coding updates
  • Wordfence installation and brute force login protection
  • General website maintenance
  • Trouble shooting security issues
  • Please note our standard maintenance package does not contain all the security benefits you would get from our security maintenance package
  • When a website is compromised it can take several hours, sometimes days, to find the area hackers have breached
  • We can revert your site to a previous backup, however if there is a security risk the likelihood is it will get hacked again
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What we suggest

  • If your site is critical for your business to operate, we recommend you consider our Security Maintenance Package

Security Maintenance Packages

Enjoy peace of mind with our Security Maintenance Package designed to protect your website from hackers and providing complete security monitoring
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What you get from us

  • Complete security monitoring
  • Active updates of any potential issues
  • Protection of your website at the highest security level
  • Pro subscription to CloudFlare (Protection and administration / country level blocking / weekly monitoring and active IP blacklisting)
  • Should your site get hacked we will revert, troubleshoot and fix the security breach
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What you can expect from us

  • Setup and configuration of your site through CloudFlare
  • Protection of your website with advanced features
  • Annual reviews of your security requirements and firewall configurations
  • Weekly monitoring of your website and site software
  • Applicable plugin updates
  • Active monitoring of block attempts on both Wordfence and CloudFlare
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To find out more about our website packages or discuss your options, please give us a call on 01600 775350.

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